The robot helps human servers deliver food, drinks and bus tables On the heavy lifting, so that servers have more time to interact with guests
Plano, TexasAnd the June 23, 2022 /PRNewswire/ – Abuelo Mexican Restaurant, famous for its authentic Mexican food made from scratch, today announced the introduction of Rogers, Arkansas The site has deployed Bear Robotics’ hospitality bot Servi in a beta program designed to give human servers a helping hand and more time to interact with guests. The restaurant chain is exploring Servi’s ability to improve guest satisfaction, increase efficiency, and help retain restaurant staff in a tight job market.
Servi automates repetitive tasks in the dining room, such as running food and drinks to guests once items are ready, helping server bus tables, and returning dishes to the back of the house for washing. This reduces physical demands on servers, allowing them to focus on providing better service and having higher quality interactions with guests. The bot is not meant to replace servers, but rather to provide assistance, automate routine tasks and make servers jobs easier, especially in times of congestion.
“Since opening our first restaurant in 1989,” he said, “our mission has been to provide superior service to each and every one of our Abuelo guests.” Robert Lane, Abuelo’s chief. “We’ve explored many innovations over the years to improve the guest experience, and the Servi pilot is the latest test of how we can use technology to boost efficiency while delivering the best service in the industry.”
At Rogers Abuelo Restaurant, the Servi robot creates a smarter work environment for servers by doing some routine and physical tasks. The robot has been expertly designed by Bear Robotics to combine agile movement with versatile design. Using an advanced LiDar sensor and multiple cameras, Servi can sense obstacles and navigate spaces easily and safely; For example, while carrying trays of food and drinks to guests while avoiding any person or barrier crossing her path.
“Our vision is to raise the level of hospitality by automating the crowds behind it,” he said. John Ha, founder and CEO of Bear Robotics. “Restaurant servers are people who work hard and provide unforgettable moments for guests. In forward-thinking restaurants like Abuelo’s, Servi hospitality robots don’t replace restaurant staff, but they help servers provide a great dining experience.”
Find out more about Abuelo’s at www.abuelos.com. Learn more about Bear Robotics and Servi Hospitality robots at www.bearrobotics.ai.
Since it first opened in 1989, Abuelo has always been at the forefront of Mexican cuisine, combining menu creativity, superb quality of food and drinks, colorful dish presentations, and excellent service in a true Mexican patio setting. Abuelo has received national awards as Best Mexican Food Restaurant and as one of America’s Best Overall Restaurant Chains in four consecutive biennial surveys by a leading national consumer rating magazine. Owned and operated by Food Concepts International in Lubbock, TexasThe company currently owns 26 full-service restaurants located in nine states. For more information, visit www.abuelos.com or the Abuelo Facebook page at www.facebook.com/Abuelos.
About Bear Robotics
Bear Robotics is raising the bar for dining experiences by automating the hard part. Using artificial intelligence and autonomous robot technology, Bear Robotics deploys robots to take care of everything from serving drinks to running food and table buses, allowing hosts, servers, and wait staff to focus on providing outstanding service. Headquartered in Redwood City, CaliforniaAnd the Dallas, TexasBear Robotics, the multi-award winning robots that tackle challenging tasks in meticulous fashion across a range of restaurants, corporate campuses, ghost kitchens, senior welfare facilities, and casinos across the North Amarica And the Asia.
The source is Abuelu