Schaerer announces the new compact coffee machine

Schaerer discusses how the new Schaerer Coffee Skye machine offers customized flexibility for different application scenarios and the advantage of contactless solutions.

For the Swiss coffee machine manufacturer Schaerer, the flexibility to customize the order based on individual preference must match the quality of the drinks.

After the launch of the Schaerer Coffee Soul machine, which caters to high volume with a recommended daily production of 250 drinks, Schaerer Coffee Skye is the next machine in the Schaerer range to cater to individual customization.

“The idea behind Schaerer Coffee Skye was to cover the mid-demand segment between a compact Schaerer Coffee Club and a high-performance Schaerer Coffee Soul,” says Roeger.

“[The Coffee Skye] Well suited for small and medium-sized businesses with a recommended daily production of up to 180 cups of coffee,” says Product Manager Pauline Roeger. “This includes small and medium restaurants, snack bars and non-alcoholic beverages, quick service restaurants, offices, or gas stations, as well as to mobile coffee concepts for events.”

“Schaerer Coffee Skye is a modern and young machine that embodies individuality, with the freedom to configure customer preferences to suit their needs. The machine is extremely convenient thanks to its compact size, portability, excellent coffee quality and the new milk system Pure Foam, which produces a creamy, microporous milk froth.”

Coffee Skye features the same Graphical User Interface (GUI) as Coffee Soul, in an 8-inch HD touch screen capable of video playback.

The interface features large drink icons for users to choose up to two different blends thanks to two built-in grinders and up to two powdered drinks in one device. The screen can be adapted to the three most common application states, such as frequent user mode, guest mode, or staff mode.

“For a self-service operation, guest mode is ideal. In guest mode, the choice is completely guided and experimental, with several steps allowing precise synthesis of the drink. It is ideal for the breakfast area of ​​a hotel, corporate restaurant, gas station, or convenience store.

“Staff mode is ideal for efficient beverage preparation in just a few steps thanks to pre-made brews, pre-orders and an order menu. Staff will find it quick and easy to use. Preparation of the most popular orders starts almost instantaneously, while all other recipes are instantly accessible with minimal amount of interaction”.

Unveiled to the public for the first time at the Internorga fair in Hamburg, Roeger says that the technical equipment and user profiles of the Schaerer Coffee Skye can be easily tailored to customer needs and applications.

Rueegger says that while machine development has faced some challenges, such as supply shortages and shipment delays due to the global pandemic, it was important for Schaerer to add to its model range, making the coffee machine with streamlined construction, serviceability, and easy access to ingredients.

“We have laid out an ambitious roadmap, with just over two years to complete the project. The effects of COVID-19 didn’t make it any easier, but the entire Schaerer team worked hard to develop the device on time,” she says.

“We developed our first 3D-printed prototype in August 2021. Because it was developed on time, it allowed us to fix any potential issues, make modifications, and get the first internal feedback.

“Since then, we have field-tested in Switzerland with eight machines and three machines internationally and received very positive feedback from our customers.”

To meet the current climate and increasing demand for convenient and healthy self-service options, Schaerer’s Coffee Skye also features contactless setup and payment processes.

“In these times of coronavirus, a second screen, Touchless port, and digital payment solution for a self-service guest provides a healthy, secure, and contactless way to get your desired coffee brew,” says Alex Prel, Regional Sales Director at Schaerer Coffee.

For contactless coffee brewing, the second screen option allows drinks to be prepared from the guest’s smartphone, through contactless ordering.

A QR code appears on the screen of the coffee machine. The end customer scans it with his smartphone, then the available coffee specialties are shown. Brill says clicking on the smartphone starts the preparation process.

Another advantage of healthy operation is Schaerer’s digital payment solution, which allows contactless payment using a smartphone.

“The Schaerer digital payment solution is now making it easier to enter the mobile app payment world. The Schaerer digital payment solution is an integral part of the coffee machine software,” says Brill.

After choosing a drink, a QR code appears on the touch screen of the coffee machine, which the guest scans with a smartphone to initiate the payment process.

“If the operator uses its own app or the scanner is connected to the coffee self-service concept, then the scope for digital play will be greater – from creating drinks in apps by coffee experts to implementing customer loyalty programs based on reward or coupon systems,” Brill says.

Schaerer coffee machines can also easily connect to customer-specific applications, software solutions and systems thanks to Schaerer Prisma, a native application programming interface (API).

“Schaerer Prisma opens up nearly unlimited possibilities for customers to connect with the coffee machine and create new customer preferences or user experiences,” Brill says.

Schaerer Prisma also acts as a local connection that enables data transfer much faster than cloud-based APIs.

Another innovative feature of Coffee Skye, Brill says, is that the screen can also be used as an advertising tool.

“When the machine is not in use, it is able to automatically play videos or display screensavers. This provides an opportunity for brand exposure, improved targeting, personalization, and efficiencies that traditional machines cannot compete with.”

Brill says that thanks to Schaerer’s longevity as a nearly 100-year-old coffee maker, customers can be assured of the company’s expertise and ability to deliver a quality product.

“This, combined with Schaerer’s individual approach, allows for greater flexibility,” Brill says. “We do not produce machines in stock because each customer requires their own configuration of exact demand and use. By only producing machines after receiving the order, it allows us to supply exactly what they need.

“Our goal is to think ahead of existing solutions when it comes to intuitive operation, process reliability, and sharing our extensive knowledge with as many coffee aficionados as possible.”

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This article was first published in the May/June 2022 edition of the Global Coffee Report. Read more here.

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